Delivery

At DouxSoin, we are committed to providing you with fast and reliable delivery so you can enjoy your skincare products as soon as possible.

Delivery Times

  • Standard : We usually deliver within 10 working days after your order has been processed.
  • Shipping : Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package.

Delivery Fees

  • Standard : Delivery costs are calculated when you finalize your order and depend on your location.
  • Free Delivery : We offer free delivery for orders exceeding a certain amount.

Order Tracking

  • Tracking Number : As soon as your order is shipped, we will send you a confirmation email containing a tracking number.
  • Online Tracking : You can use this number on our order tracking page to check the status of your delivery at any time.

Delivery Zones

  • Metropolitan France : We deliver throughout metropolitan France.
  • International : For international deliveries, please check availability and delivery charges when finalizing your order.

Return and Exchange Policy

  • Defective or Damaged Products : If you receive a defective or damaged product, please contact us immediately at contact@douxsoins.com with your order number and photos of the product. We will provide a replacement or a refund, according to your preference.
  • Changes or Cancellations : If you need to modify or cancel your order, please contact us as soon as possible at contact@douxsoins.com or +33 7 83 72 90 16. We will do our best to accommodate your request before your order is shipped.

Frequently Asked Questions

  • What are the delivery times? We usually deliver within 10 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package.

  • What are the delivery costs? Delivery costs are calculated when you finalize your order and depend on your location. We also offer free delivery for orders exceeding a certain amount.

  • How can I track my order? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on our order tracking page to check the status of your delivery.